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Optimizing Networks with iAcuity Telco Solutions' Network Intelligence Solutions

In the ever-changing world of telecommunications, prioritizing customer experience and network quality is paramount for Communication Service Providers (CSPs). iAcuity Telco Solutions offers advanced Network Intelligence Solutions that provide deep insights into network traffic, streamline troubleshooting of L2 and L3 faults, and enable lawful interception.

With a vendor-agnostic approach and full compliance with 3GPP/ETSI standards, our solutions empower CSPs and Law Enforcement Agencies (LEAs) to optimize their operations effectively.

Communication service providers tend to face multiple challenges as follows:

  • Growing Network Complexity: CSPs must manage diverse network technologies, including 2G, 3G, 4G, LTE, and VoLTE. The complexity of maintaining and troubleshooting these networks increases with the introduction of new technologies.

  • Escalating Customer Expectations: Customers expect uninterrupted connectivity, high-quality voice calls, fast data speeds, and seamless roaming. Meeting these expectations requires proactive network monitoring and swift fault resolution.

  • Compliance with Legal Requirements: CSPs must comply with stringent legal obligations, including lawful interception for law enforcement purposes. Ensuring compliance while maintaining network performance and customer experience can be challenging.

Key reasons for CSP’s to stay updated & compliant:

  • Increasing Data Usage: The global mobile data traffic is expected to reach 163 Exabytes per month by 2025, driven by the growing adoption of smartphones, video streaming, and emerging technologies like IoT and 5G.

  • Network Congestion: Network congestion is a significant challenge for CSPs, resulting in reduced data speeds and poor customer experience. In urban areas, peak-hour data speeds can drop by up to 50% due to congestion.

  • Demand for Enhanced Connectivity: The number of mobile subscribers worldwide is projected to surpass 8 billion by 2025. This massive user base demands seamless connectivity and high-quality services, necessitating efficient network management solutions.

  • Impact of Network Downtime: Network outages can have severe financial implications for CSPs. According to industry reports, an hour of network downtime can cost mobile operator millions of dollars in lost revenue and customer dissatisfaction.

  • Rising Cybersecurity Threats: As networks become more interconnected, the risk of cyber-attacks increases. Telecom companies face the challenge of ensuring robust security measures to protect customer data and prevent network breaches.


A cutting-edge solution from iAcuity Telco Solutions, focuses on CDR generation and Protocol Analysis. It is compatible with various network technologies, including 2G, 3G, 4G, LTE, and VoLTE. By passively tapping into signalling information, iProbe builds CDRs in real-time, which can be further analysed and processed for Billing Support Systems applications or Protocol Analysis, enhancing operational efficiency.

The vendor-agnostic design of iProbe allows seamless integration with CS, PS, and VoLTE networks, supporting SS7/SIGTRAN Protocol Stacks. With its standard hardware platform, iProbe offers optimal configuration options to handle network traffic cost-effectively.


iPCAPTrace, a powerful component of iAcuity Telco Solutions' Network Intelligence portfolio, provides a unified view of CS and PS protocols, from access to core network elements. It greatly simplifies the troubleshooting of L2 and L3 faults by presenting protocol-wise call flow messages and cause codes in a user-friendly GUI.

The flexible deployment architecture of iPCAPTrace supports both centralized and distributed solutions, making it suitable for regional and circle-level Network Centres. By capturing single number traces based on identifiers such as MSISDN, IMSI, IMEI, or APN, iPCAPTrace ensures comprehensive visibility into the entire protocol stack.

By incorporating iAcuity Telco Solutions' Network Intelligence Solutions into their operations, CSPs can address these pain points and leverage the following benefits:

  • Deep Insights into Network Traffic: Our solutions provide granular visibility into network traffic patterns, enabling CSPs to identify bottlenecks, optimize network resources, and enhance overall network performance.

  • Streamlined Troubleshooting: With unified visibility and protocol-wise call flow analysis, CSPs can quickly identify and resolve L2 and L3 faults, minimizing network downtime and improving customer satisfaction.

  • Lawful Interception Capabilities: iAcuity Telco Solutions' solutions ensure compliance with legal requirements for lawful interception, providing CSPs and LEAs with the necessary tools to intercept and monitor voice and data content securely.


iAcuity Telco Solutions' Network Intelligence Solutions, including iProbe, and iPCAPTrace, revolutionize the management of networks for CSPs. By leveraging deep insights into network traffic, these solutions enhance customer experience, improve network quality, and streamline the troubleshooting of L2 and L3 faults.

With a focus on compatibility, ease of use, and compliance with industry standards, iAcuity Telco Solutions empowers CSPs to deliver superior services in the dynamic telecommunications landscape.

For more information about iAcuity’s Network Intelligence Solutions, please visit our website at


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